Terms and Conditions

Terms and Conditions

Tours Cancellation Policy
YOUR ELIGIBILITY

You must be an individual, 18 years of age or older. lf you are under 18, you may use ADVENTURES FINDER TOURS only with involvement of a parent or legal guardian.

YOUR RESPONSIBILITY

Before making reservations, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing and its notice, Tour itinerary, Package includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understand the content of all fine print and will waive the right to dispute any part of it after your purchase.

Once you have completed your reservation, it is the customer’s responsibility to keep all contact information up-to-date.

MEDICAL CONDITIONS, PREGNANCY ANO TRAVEL

lf you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand ADVENTURES FINDER TOURS or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

TRAVEL INSURANCE

ADVENTURES FINDER TOURS strongly recommends our customers acquire insurance covering medical, trip cancellation, and baggage, etc. ADVENTURES FINDER TOURS do not currently offer any travel arrangements. ADVENTURES FINDER TOURS shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc. You agree that ADVENTURES FINDER TOURS will not be liable for any costs or damages arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of information contained in this site, and you hereby expressively waive any such claim against ADVENTUR ES FINDER TOURS and its owner, members, officers, directors, employees, parents, subsidiaries, agents and representatives.

WHAT CAN BE REFUNDED:
  • Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
  • Please note that the product substitute chosen by the traveler may be more ex pensive than the original product and therefore may be subject to an additional cost.
  • Any additional refunds based on extenuating circumstances will depend on the individual tour
WHAT CANNOT BE REFUNDED:
  • Ali hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be
  • No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of
  • Hotel extensions and instant Confirmation products (admission tickets, city passes, ) cannot be exchanged or refunded once confirmed.
DEPOSIT & PAYMENT

You understand and agree that, as a condition of booking Travel Services through ADVENTURES FINDER Tours, you and all participants in any Travel Services waive all claims and agree to defend, release and indemnify ADVENTUR ES FINDER Tours, its employees and agents from any and all liability or damages arising in any way from any Travel Services.

You understand that traveling and participating in the Travel Services can involve dangers and inherently risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.

ADVENTURES FINDER Tours, its employees and agents shall under no circumstances be liable for any representation, misrepresentation or information given or omitted in relation to the suitability of any Travel Services, visas, passports, health issues, insurance issues, taxation or any other matter.

ADVENTURES FINDER Tours, its employees and agents shall also under no circumstances be liable for any loss or damage including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of ADVENTURES FINDER Tours, its employees or agents.

In the alternative, should the liability Release & Agreement Not to Sue contained above be found unenforceable for any reason, all liability of ADVENTURES FINDER Tours shall be limited to the lesser of the total price of the Travel Services.

CLAIMS

ADVENTURES FINDER Tours is committed to customer satisfaction. lf you encounter any difficulties or problems please let us know immediately so that we may attempt to address your concerns. lf we are unsuccessful in resolving your concern, and your claim is far any reason not covered by the Liability Release & Agreement Not to Sue detailed above, you agree that any claim relating in any way to any Travel Services arranged through ADVENTURES FINDER Tours is null and void unless notice is provided in writing within 15 days of the completion of any Travel Services.

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José Eduardo Suárez

Reservation Agent

José is responsible for assisting our guests with their bookings and ensuring that every reservation is managed accurately and efficiently. As Reservation Agent, he handles inquiries, confirms tour details, and provides clear information so that clients feel well informed before their trip.

He works closely with the operations team to keep schedules aligned and to make sure each booking flows smoothly into the day-to-day logistics. With his professionalism and attention to detail, José plays a key role in delivering a reliable and organized reservation process.

Mario Hidalgo

Operations Supervisor

Mario is the friendly face who welcomes our guests upon arrival at the airport and ensures their journey with us begins seamlessly. As Operations Supervisor, he coordinates pickups, transfers, and all daily operations with precision, making sure that every detail runs according to plan.

Always in touch with our drivers, guides, and partner resorts, Mario is quick to solve challenges and adapt schedules when needed. His dedication guarantees that our clients enjoy a smooth, stress-free experience from the very first moment they arrive.

Jeannie Flores

Commercial & Sales Director

Jeannie leads our commercial and sales strategy, building strong relationships with partners and ensuring our guests find the experience that best fits their needs. As Commercial & Sales Director, she oversees sales channels, develops new opportunities, and guides the team in delivering service with excellence.

Her expertise in negotiations and client relations helps us grow sustainably while keeping customer satisfaction at the center of everything we do. With her leadership, our company connects with the right audiences and transforms interest into lasting partnerships.

ENGLISH - SPANISH

Viviana Proietti

Head of Tours & Customer Relations Specialist

Bringing a decade of expertise to the table, Viviana, Italian, has an unerring knack for identifying the most breathtaking, thrilling, and unique tour experiences. Her dedication ensures that every tour we offer is nothing short of extraordinary.

Viviana’s belief is that every traveler is unique, with distinct needs and expectations. Her role at Adventures Finder revolves around understanding those needs and ensuring that every interaction, booking, and experience goes off without a hitch.

ITALIAN - ENGLISH - FRENCH - SPANISH

Olivier Levesque

CEO & Founder

Over 20 years in the tourism industry, Olivier, Canadian, has seen it all. His vision for Adventures Finder was simple – create personalized, unforgettable travel experiences. Today, as our fearless leader, Olivier continues to champion this vision, guiding our team and services to new heights.

FRENCH - ENGLISH - SPANISH